"Attending this conference not only broadened our horizons but also inspired us to implement new strategies and innovations in our own service desk operations. We look forward to applying the insights gained and continuing the conversations started at Spark"

"Spark was a well-organised event, filled with insightful presentations and knowledgeable speakers. Overall, SDI Spark was a fantastic experience, offering valuable insights and networking opportunities."

"Atos had the incredible opportunity to participate in the SDI Conference. We actively engaged in discussions surrounding XLAs, AI-driven service enhancements, automation, and the future of service management — topics that are crucial for shaping our industry. Thanks to SDI for crafting this valuable experience, fostering insightful discussions on the future of service management!"

"I am loving how much you are taking away from Spark. You really are going to lead some great change at the University! I am super excited to see where your enthusiasm and commitment to #serviceexcellence takes the team. Well done!! 👏👏👏"

"Just wanted to thank you again for what’s been an amazing two days. For me it’s been the best Spark and probably the best conference I’ve ever been to. You have done a brilliant job of bringing together engaging speakers and high quality vendors and keeping everything running!"

"Thank you to SDI and the event sponsors for delivering yet another flawlessly executed conference. Congratulations to Rethink Mental Illness for winning the Service Transformation of the Year category, where we were also honoured to be finalists. And well done to all the winners and finalists across all the other categories!"

"SPARK is already a great highlight of my year. So many congratulations to the team SDI for their conference success!"

“I’ve never seen our team this excited! Spark + the SDI Awards gave us something to work toward all year."

"This was one of the most useful conferences I’ve attended. Real takeaways, no fluff. The speakers understood the challenges we actually face on the ground.”