Round Table with Jeff Rumburg, MetricNet

Tuesday 26 March

14:10 - 14:55, Main Stage

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Benchmarks cost too much. That’s right… they’re simply too expensive! That’s why SDI and MetricNet have joined forces. Together, SDI and MetricNet believe that benchmarks are an indispensable tool that should be affordable to all managers.

In this session you’ll have the chance to sit down with Jeff Rumburg, Managing Partner at MetricNet, to talk about everything you need to know about benchmarking your operation with data from like-minded service desks.

Jeff will share his expert insight into how SDI and MetricNet:

* Gather benchmark data on service desks around the world

* Use innovative techniques to gain fast, accurate service desk benchmarks with a minimum of time and effort

* Develop detailed peer group benchmarks to compare our performance to others in your vertical market

…and you’ll have the opportunity to ask plenty of questions!

If you would like to attend keynote Jeff Rumburg’s round table discussion on Tuesday 26 March please secure your place by completing the below form.

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