Speakers

#SDI19 promises you over 50 hand-picked speakers and carefully selected world-class keynotes from both inside and outside the world of ITSM; covering a wealth of topics from artificial intelligence to wellbeing in the workplace.

Our sessions will leave you brimming with new ideas and best practice knowledge to help

solve your service desk’s latest IT service challenges. Learn invaluable skills from IT industry leaders and discover how brilliant IT service can transform your business.


Keynote Speakers

 
Co-Founder of Green & Black's, The Perfume Society, Beauty Bible and Founder of Judges Bakery    Jo Fairley has built her businesses – Green & Black’s, Judges Bakery, The Wellington Centre and The Perfume Society – in part by putting her passion for customer service at the heart of all these ventures. She believes that customer service offers the most wonderful opportunity fundamentally to make unhappy people happy – and in a short space of time, which is a rare opportunity in this world. ‘The customer is always right, even when they’re wrong’ has been the guiding principle for Jo, throughout her businesses – and when you start from that standpoint, it is difficult to go wrong.

Co-Founder of Green & Black's, The Perfume Society, Beauty Bible and Founder of Judges Bakery

Jo Fairley has built her businesses – Green & Black’s, Judges Bakery, The Wellington Centre and The Perfume Society – in part by putting her passion for customer service at the heart of all these ventures. She believes that customer service offers the most wonderful opportunity fundamentally to make unhappy people happy – and in a short space of time, which is a rare opportunity in this world. ‘The customer is always right, even when they’re wrong’ has been the guiding principle for Jo, throughout her businesses – and when you start from that standpoint, it is difficult to go wrong.

Jo Fairley

 

Breakout Speakers

Co-Founder of We Do Things Differently    Jamil Qureshi is one of today's foremost practitioners of performance psychology. Jamil has enjoyed working with a rich diversity of talented businesses and sports people alike. Having spent many years working with the world's elite, he is in a genuinely unique position to define 'what makes the difference'.    An expert in the psychology of leadership, leadership communication, improving people performance, Jamil specialises in purposeful and meaningful change techniques. He now works regularly with business teams to maximise their potential and effect change.

Co-Founder of We Do Things Differently

Jamil Qureshi is one of today's foremost practitioners of performance psychology. Jamil has enjoyed working with a rich diversity of talented businesses and sports people alike. Having spent many years working with the world's elite, he is in a genuinely unique position to define 'what makes the difference'.

An expert in the psychology of leadership, leadership communication, improving people performance, Jamil specialises in purposeful and meaningful change techniques. He now works regularly with business teams to maximise their potential and effect change.

Jamil Qureshi

Author, Comedian, Coach and Chief of Improv Your Biz    Author of 'Seven Steps to Improve Your People Skills' Neil is highly accomplished in the field of management training, having run many workshops and hosted conferences for private and public organisations. Neil uses the techniques of theatre improvisation to inspire business people to embrace their creativity and enhance their communication skills. His training clients include the BBC, Thames Water, Procter & Gamble, Publicis, Prudential, the Body Shop, Relate and The General Medical Council as well as Ashridge, Templeton and Henley management colleges and the Institute of Operations Management.

Author, Comedian, Coach and Chief of Improv Your Biz

Author of 'Seven Steps to Improve Your People Skills' Neil is highly accomplished in the field of management training, having run many workshops and hosted conferences for private and public organisations. Neil uses the techniques of theatre improvisation to inspire business people to embrace their creativity and enhance their communication skills. His training clients include the BBC, Thames Water, Procter & Gamble, Publicis, Prudential, the Body Shop, Relate and The General Medical Council as well as Ashridge, Templeton and Henley management colleges and the Institute of Operations Management.

Neil Mullarkey

Co-Founder & CEO of MetricNet    Jeff Rumburg is the winner of the 2014 Ron Muns Lifetime Achievement Award, and was named to HDI’s Top 25 Thought Leaders list for 2016. As co-founder and CEO of MetricNet, Jeff has been retained as an IT service and support expert by some of the world’s largest corporations, including American Express, Hewlett Packard, Coca-Cola, and Sony.    Jeff was formerly CEO of the Verity Group and Vice President of Gartner. Jeff received his MBA from Harvard University and his MS in Operations Research from Stanford University.

Co-Founder & CEO of MetricNet

Jeff Rumburg is the winner of the 2014 Ron Muns Lifetime Achievement Award, and was named to HDI’s Top 25 Thought Leaders list for 2016. As co-founder and CEO of MetricNet, Jeff has been retained as an IT service and support expert by some of the world’s largest corporations, including American Express, Hewlett Packard, Coca-Cola, and Sony.

Jeff was formerly CEO of the Verity Group and Vice President of Gartner. Jeff received his MBA from Harvard University and his MS in Operations Research from Stanford University.

Jeff Rumburg

Head of IT Service Delivery at Oxfam    In his current role with Oxfam GB, Nick leads Service Delivery and is accountable for Service and Operations across the UK and within the 28 countries where Oxfam delivers programmes. In the event of a humanitarian disaster, Nick's teams responds rapidly to ensure effective IT support. His main achievements at Oxfam have been to initiate the new Service Strategy and to set up the Global Shared Service Desk which guarantees Follow-the-Sun support to 10,000+ users.  Nick has near-on twenty years experience in IT Service Delivery and leading IT strategy; backed up with an MSc in IT & Management and Chartered Membership of the British Computer Society. Accomplished at leading teams of 100+, Nick is experienced at improving ITIL process and is passionate about ensuring IT is seen by the business as a vital enabler.

Head of IT Service Delivery at Oxfam

In his current role with Oxfam GB, Nick leads Service Delivery and is accountable for Service and Operations across the UK and within the 28 countries where Oxfam delivers programmes. In the event of a humanitarian disaster, Nick's teams responds rapidly to ensure effective IT support. His main achievements at Oxfam have been to initiate the new Service Strategy and to set up the Global Shared Service Desk which guarantees Follow-the-Sun support to 10,000+ users.

Nick has near-on twenty years experience in IT Service Delivery and leading IT strategy; backed up with an MSc in IT & Management and Chartered Membership of the British Computer Society. Accomplished at leading teams of 100+, Nick is experienced at improving ITIL process and is passionate about ensuring IT is seen by the business as a vital enabler.

Nick Harris

Business Psychologist at The Wellbeing Project    Sarah’s long-standing interest in psychology and the human brain led her to study at Bristol University for a BSc in Psychology in 2001. After clinical psychology roles in the NHS, she undertook her MSc in Health Psychology at UCL. She then worked for five years as a research psychologist, investigating medicine decision-making, health attitudes/behaviour and organisational health.    In 2015, Sarah decided to focus on the practical application of organisational psychology and has been facilitating workshops and training ever since.

Business Psychologist at The Wellbeing Project

Sarah’s long-standing interest in psychology and the human brain led her to study at Bristol University for a BSc in Psychology in 2001. After clinical psychology roles in the NHS, she undertook her MSc in Health Psychology at UCL. She then worked for five years as a research psychologist, investigating medicine decision-making, health attitudes/behaviour and organisational health.

In 2015, Sarah decided to focus on the practical application of organisational psychology and has been facilitating workshops and training ever since.

Sarah Thum-Bonanno

Head of Service Management at Manchester Metropolitan University

Head of Service Management at Manchester Metropolitan University

Martina Holubcova

Head of IT Engagement at University of the Arts London    Jon is a vibrant and dedicated member of the IT Services team at University of the Arts London, Heading up the Engagement section within Service Management.    With over 20 years experience of working in the University environment and 16 years experience of IT Management, Jon is always striving to better the quality of service provided to customers through the implementation of good practice.

Head of IT Engagement at University of the Arts London

Jon is a vibrant and dedicated member of the IT Services team at University of the Arts London, Heading up the Engagement section within Service Management.

With over 20 years experience of working in the University environment and 16 years experience of IT Management, Jon is always striving to better the quality of service provided to customers through the implementation of good practice.

Jon Lucas

SDI's Industry Analyst    Scarlett is dedicated to providing insightful and practical research to the service desk industry through investigating trends, analysing data, and engaging with the IT service community. You can find more of Scarlett’s work on the SDI blog and can follow her on Twitter @SDIScarlett.

SDI's Industry Analyst

Scarlett is dedicated to providing insightful and practical research to the service desk industry through investigating trends, analysing data, and engaging with the IT service community. You can find more of Scarlett’s work on the SDI blog and can follow her on Twitter @SDIScarlett.

Scarlett Bayes

Head of Democratic Engagement at John Lewis    Robert leads a dedicated team who ensure that partners’ opinions from around the Partnership are heard and continue to influence leadership of the organisation and therefore contribute to the overall happiness of Partners.    He will bring to life how the Partnership keeps this Purpose relevant and vibrant amongst its 85,000 Partners almost 100 Years after the business was first given away in trust to its employees.

Head of Democratic Engagement at John Lewis

Robert leads a dedicated team who ensure that partners’ opinions from around the Partnership are heard and continue to influence leadership of the organisation and therefore contribute to the overall happiness of Partners.

He will bring to life how the Partnership keeps this Purpose relevant and vibrant amongst its 85,000 Partners almost 100 Years after the business was first given away in trust to its employees.

Robert Hallam

Principal Analyst and Content Director at ITSM.tools    Stephen Mann is a Principal Analyst and Content Director at the ITSM-focused industry analyst firm ITSM.tools. Stephen is also an independent IT and IT service management marketing content creator, a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals.

Principal Analyst and Content Director at ITSM.tools

Stephen Mann is a Principal Analyst and Content Director at the ITSM-focused industry analyst firm ITSM.tools. Stephen is also an independent IT and IT service management marketing content creator, a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals.

Stephen Mann

Senior Service Desk Operations Manager at CGI    As the leader of the CGI Service Desk Paul is responsible and accountable for delivering world class service to over 180 clients on the front line- 365 days a year, 24/7. Paul’s service is extremely varied from business change, variable volume, IT transformations, new business transitions and day to day support of IT infrastructure.

Senior Service Desk Operations Manager at CGI

As the leader of the CGI Service Desk Paul is responsible and accountable for delivering world class service to over 180 clients on the front line- 365 days a year, 24/7. Paul’s service is extremely varied from business change, variable volume, IT transformations, new business transitions and day to day support of IT infrastructure.

Paul Phillips

Director Of Support Services at Acrinax    Damian is an IT consultant specialising in IT Transformation, Service Management Strategy, Design, Operations and Business enablement.    Damian has worked in the IT Industry for 27 years, including the last 6 years as Director of IT & Service Delivery in the UK for one of the largest global SI’s. Damian has helped transform the Service Operations of NTT DATA UK and a number of other leading organisations using his operational, technical and service orientated background to define & implement operational efficiencies across the whole lifecycle of a customer’s IT journey/experience.

Director Of Support Services at Acrinax

Damian is an IT consultant specialising in IT Transformation, Service Management Strategy, Design, Operations and Business enablement.

Damian has worked in the IT Industry for 27 years, including the last 6 years as Director of IT & Service Delivery in the UK for one of the largest global SI’s. Damian has helped transform the Service Operations of NTT DATA UK and a number of other leading organisations using his operational, technical and service orientated background to define & implement operational efficiencies across the whole lifecycle of a customer’s IT journey/experience.

Damian Bowen

Head of Service Management at Barnardo’s    Mark is responsible for delivering the Business focused Service Management function for Barnados, designing processes and workflows. Automation is becoming an important part of day to day operations. Supporting over 8,000 IS users across 1400+ UK sites, Mark leads a team of over 20 staff working within an IS team of over 80.

Head of Service Management at Barnardo’s

Mark is responsible for delivering the Business focused Service Management function for Barnados, designing processes and workflows. Automation is becoming an important part of day to day operations. Supporting over 8,000 IS users across 1400+ UK sites, Mark leads a team of over 20 staff working within an IS team of over 80.

Mark Bassett

IT Technical Team Leader - Service Desk at Maidstone & Tunbridge Wells NHS Trust    Luke joined the KMHIS IT Service Desk as a Service Desk Analyst in 2012. and soon after moved up to the Second Line/Remote Support Team where he worked for several years. Luke then joined the newly formed IT department at Maidstone & Tunbridge Wells NHS Trust as a Senior IT Technician in 2016. Not long after that he progressed into a new role as IT Technical Team Leader for the Service Desk. “One of my first major tasks has been restructuring our Service Desk, part of which has been finding us a new ITSM tool.”

IT Technical Team Leader - Service Desk at Maidstone & Tunbridge Wells NHS Trust

Luke joined the KMHIS IT Service Desk as a Service Desk Analyst in 2012. and soon after moved up to the Second Line/Remote Support Team where he worked for several years. Luke then joined the newly formed IT department at Maidstone & Tunbridge Wells NHS Trust as a Senior IT Technician in 2016. Not long after that he progressed into a new role as IT Technical Team Leader for the Service Desk. “One of my first major tasks has been restructuring our Service Desk, part of which has been finding us a new ITSM tool.”

Luke Richardson

Principal Product Manager at BMC Software    Based in the UK, Jon has worked in Service Management for over 20 years, focusing primarily on the development and alignment of tools and practices. He joined BMC in 2008, where he is currently Principal Product Manager for BMC Helix ITSM. A moderniser, user experience devotee, and DevOps advocate, his work on the alignment of DevOps and Service Management has been cited by leading DevOps figures such as Gene Kim. Jon is a contributing author for the new ITIL 4 framework and a regular presenter at conferences spanning ITSM, DevOps and IT Asset Management.

Principal Product Manager at BMC Software

Based in the UK, Jon has worked in Service Management for over 20 years, focusing primarily on the development and alignment of tools and practices. He joined BMC in 2008, where he is currently Principal Product Manager for BMC Helix ITSM. A moderniser, user experience devotee, and DevOps advocate, his work on the alignment of DevOps and Service Management has been cited by leading DevOps figures such as Gene Kim. Jon is a contributing author for the new ITIL 4 framework and a regular presenter at conferences spanning ITSM, DevOps and IT Asset Management.

Jon Hall

IPsoft's Amelia, Your Digital Colleague    Amelia can handle all of a company’s service requests without the need for human intervention. With platforms like Amelia, large-scale contact centers will one day be a thing of the past. So will static chatbots, for that matter. Amelia instead will provide companies with a host of digital colleagues who think, speak, and empathize like humans, who are also adept at understanding and communicating how a business works.

IPsoft's Amelia, Your Digital Colleague

Amelia can handle all of a company’s service requests without the need for human intervention.
With platforms like Amelia, large-scale contact centers will one day be a thing of the past. So will static chatbots, for that matter. Amelia instead will provide companies with a host of digital colleagues who think, speak, and empathize like humans, who are also adept at understanding and communicating how a business works.

The Amelia Project with CGI

Senior Solutions Engineer at BeyondTrust    A leader in remote support and privileged access management solutions, Chris has worked at BeyondTrust for 3 years after previously being with SCC, Europe’s largest System Integrator. Chris has acquired a wide-range of service desk and security knowledge working with companies during the last 10 years across multiple industries and is a regular speaker at industry conferences.

Senior Solutions Engineer at BeyondTrust

A leader in remote support and privileged access management solutions, Chris has worked at BeyondTrust for 3 years after previously being with SCC, Europe’s largest System Integrator. Chris has acquired a wide-range of service desk and security knowledge working with companies during the last 10 years across multiple industries and is a regular speaker at industry conferences.

Chris Clarkson

Service Desk Specialist at SDI  Jamie began his journey as a Service Desk Operator for a small Telecoms company and has held positions as Helpdesk Support Engineer, Senior Network Engineer and Support Manager.

Service Desk Specialist at SDI

Jamie began his journey as a Service Desk Operator for a small Telecoms company and has held positions as Helpdesk Support Engineer, Senior Network Engineer and Support Manager.

Jamie Bell

Consultant & Customer Service Expert    Experienced consultant, auditor and trainer with a demonstrated history of working in the information technology and services industry. Skilled in education delivery, quality assessment, customer service and communications, service desk management, service delivery, transition and operations. Passionate about helping service professionals be brilliant.

Consultant & Customer Service Expert

Experienced consultant, auditor and trainer with a demonstrated history of working in the information technology and services industry. Skilled in education delivery, quality assessment, customer service and communications, service desk management, service delivery, transition and operations. Passionate about helping service professionals be brilliant.

Lynne Nash

IT Operations Manager at Vodafone UK

IT Operations Manager at Vodafone UK

Heather Gilbank

Solutions Consultant at Axios Systems    Craig Whytock is an ITSM & ITOM Solutions Consultant at Axios Systems with over 20 years IT Service Management experience. Axios Systems is committed to innovation by providing rapid deployment of SaaS and On-Premise IT Service Management (ITSM) and IT Operations Management (ITOM) software.    A confident and engaging presenter, Craig has been with Axios for 12 years, resulting in exceptional assyst product knowledge, and of how Axios compares to the competition.

Solutions Consultant at Axios Systems

Craig Whytock is an ITSM & ITOM Solutions Consultant at Axios Systems with over 20 years IT Service Management experience. Axios Systems is committed to innovation by providing rapid deployment of SaaS and On-Premise IT Service Management (ITSM) and IT Operations Management (ITOM) software.

A confident and engaging presenter, Craig has been with Axios for 12 years, resulting in exceptional assyst product knowledge, and of how Axios compares to the competition.

Craig Whytock

Benjamin Drury,   The Culture Guy    Benjamin has a passion to inspire, motivate, excite and challenge organisations to think differently, create boldly and be brilliant. He wants to encourage business to be built on a foundation of inspiring mission, honest core values and an audacious vision.  Benjamin is an entrepreneur, an experienced coder, a trained social worker, a published author and a consultant helping organisations build effective cultures.   He understands people and cultures and is a dynamic, entertaining and innovative speaker, who has honed his skills during 15 years involvement in stage productions. He has worked touring with theatre companies, designing internet banks, writing and directing stage productions, developing and delivering leadership training courses, managing small businesses and building web applications .


Benjamin Drury, The Culture Guy

Benjamin has a passion to inspire, motivate, excite and challenge organisations to think differently, create boldly and be brilliant. He wants to encourage business to be built on a foundation of inspiring mission, honest core values and an audacious vision.

Benjamin is an entrepreneur, an experienced coder, a trained social worker, a published author and a consultant helping organisations build effective cultures.

He understands people and cultures and is a dynamic, entertaining and innovative speaker, who has honed his skills during 15 years involvement in stage productions. He has worked touring with theatre companies, designing internet banks, writing and directing stage productions, developing and delivering leadership training courses, managing small businesses and building web applications
.

Benjamin Drury

Agile Consultant and Mindfulness Coach    With nearly 30 years of experience in I.T. Kathy is an Agile professional who delivers training and coaching to many organisations in Australia and around the world.    Kathy is passionate about seeing people, teams and organisations succeed and thrive in an environment of collaboration, trust and harmony. She helps teams and individuals integrate mindfulness practices into their processes to improve teamwork, be more innovative and deliver better customer value.    Kathy will discuss the key to genuine collaboration – mindfulness. Mindfulness enables us to be truly alert to what is happening with our work, with our team, and within ourselves, to be more responsive to our customers’ and stakeholders’ needs.

Agile Consultant and Mindfulness Coach

With nearly 30 years of experience in I.T. Kathy is an Agile professional who delivers training and coaching to many organisations in Australia and around the world.

Kathy is passionate about seeing people, teams and organisations succeed and thrive in an environment of collaboration, trust and harmony. She helps teams and individuals integrate mindfulness practices into their processes to improve teamwork, be more innovative and deliver better customer value.

Kathy will discuss the key to genuine collaboration – mindfulness. Mindfulness enables us to be truly alert to what is happening with our work, with our team, and within ourselves, to be more responsive to our customers’ and stakeholders’ needs.

Kathy Berkidge

Head of Global Service Desks at ESP    Starting his career working for Computacenter as a First Line Service Desk Analyst, Scott has climbed the corporate ladder across various industries over the past 12 years.    Scott is now the Head of Global Service Desks for ESP Global Services based in Reading, UK, leading service delivery across multiple hubs including the UK, Hong Kong, Colombia and Trinidad & Tobago.

Head of Global Service Desks at ESP

Starting his career working for Computacenter as a First Line Service Desk Analyst, Scott has climbed the corporate ladder across various industries over the past 12 years.

Scott is now the Head of Global Service Desks for ESP Global Services based in Reading, UK, leading service delivery across multiple hubs including the UK, Hong Kong, Colombia and Trinidad & Tobago.

Scott Lake

Chief Value & Innovation Officer at SDI     David Wright is responsible for creating, curating, uncovering and discovering business value chains for SDI and our customers.

Chief Value & Innovation Officer at SDI


David Wright is responsible for creating, curating, uncovering and discovering business value chains for SDI and our customers.

David Wright

Service Desk Leader at Leeds Beckett University

Service Desk Leader at Leeds Beckett University

Feezaan Asghar

Service Operations Manager at Sky Betting & Gaming

Service Operations Manager at Sky Betting & Gaming

Steven Wheeldon

Head of Global Service Desk at Computershare    Computershare are a global financial administration business founded in Melbourne, Australia, in 1978. They are now active in over 27 countries, and have 17,500 staff in over 90 offices around the world. Their areas of business include Share Registry, Employee Equity Plans, Loan Services, Tenancy Deposit Schemes, Childcare vouchers and Corporate Governance amongst others.

Head of Global Service Desk at Computershare

Computershare are a global financial administration business founded in Melbourne, Australia, in 1978. They are now active in over 27 countries, and have 17,500 staff in over 90 offices around the world. Their areas of business include Share Registry, Employee Equity Plans, Loan Services, Tenancy Deposit Schemes, Childcare vouchers and Corporate Governance amongst others.

Mick Finnan

CEO and co-founder of 4me    Cor’s career in service management started in 1996, helping to set up the global consulting organisation that became, HP OpenView Service Desk. Cor has assisted many enterprises with their global ITSM deployments, including Procter & Gamble, Philip Morris and Roche.  His work had a major impact on service management when in 1999 he developed the first comprehensive set of integrated ITIL-based ITSM processes. This set of process definitions and implementation practices was used by ITSM consultants in more than 20 countries when acquired in 2007 by BMC.  Cor's main interests are the financial aspects of service management and helping managers optimise service levels while driving down service costs.

CEO and co-founder of 4me

Cor’s career in service management started in 1996, helping to set up the global consulting organisation that became, HP OpenView Service Desk. Cor has assisted many enterprises with their global ITSM deployments, including Procter & Gamble, Philip Morris and Roche.

His work had a major impact on service management when in 1999 he developed the first comprehensive set of integrated ITIL-based ITSM processes. This set of process definitions and implementation practices was used by ITSM consultants in more than 20 countries when acquired in 2007 by BMC.

Cor's main interests are the financial aspects of service management and helping managers optimise service levels while driving down service costs.

Cor Winkler Prins

Associate Vice President at NNIT    Based in Prague Czech Republic, Jakob has since 2006 worked for Danish IT Service provider NNIT, where he is globally responsible for a 300 person support organization spread across 6 countries. The past 1½ year he has been the key driver of investigating and implementing AI and machine learning functionality in the company for the benefit of the customers, the shareholders and the employees.

Associate Vice President at NNIT

Based in Prague Czech Republic, Jakob has since 2006 worked for Danish IT Service provider NNIT, where he is globally responsible for a 300 person support organization spread across 6 countries. The past 1½ year he has been the key driver of investigating and implementing AI and machine learning functionality in the company for the benefit of the customers, the shareholders and the employees.

Jakob Sassersen

Consultant, Auditor & ITIL4 Author    Barclay’s experience covers over 700 service improvement projects, mainly in IT Service Management, but alsoin CRM, Contact Centre and other service delivery areas. Since the early 90s Barclay have worked as a management consultant, plus owned and been involved in running consultancy and IP-based organisations.

Consultant, Auditor & ITIL4 Author

Barclay’s experience covers over 700 service improvement projects, mainly in IT Service Management, but alsoin CRM, Contact Centre and other service delivery areas. Since the early 90s Barclay have worked as a management consultant, plus owned and been involved in running consultancy and IP-based organisations.

Barclay Rae

Head of IT Service Desk at Danske Group    Erika leads the IT Service Desk function supporting Danske Bank employees on all IT and Business processes related questions.    With close to 10 years of experience and knowledge of managing operations, service delivery, stakeholder and people management Erika is now on the journey of introducing new levels of productivity for support function utilizing latest technology solutions that delivers a fast and cost-effective way to meet user’s expectations for a seamless journey across IT channels.

Head of IT Service Desk at Danske Group

Erika leads the IT Service Desk function supporting Danske Bank employees on all IT and Business processes related questions.

With close to 10 years of experience and knowledge of managing operations, service delivery, stakeholder and people management Erika is now on the journey of introducing new levels of productivity for support function utilizing latest technology solutions that delivers a fast and cost-effective way to meet user’s expectations for a seamless journey across IT channels.

Erika Dapkiene

Sumit De, Head of Consultancy at TOPdesk UK    Sumit is a Senior Service Management Consultant at TOPdesk. He has great experience in helping customers improving their ITIL processes and implementing TOPdesk software. Sumit has been responsible for leading and managing many international projects with organisations worldwide.

Sumit De, Head of Consultancy at TOPdesk UK

Sumit is a Senior Service Management Consultant at TOPdesk. He has great experience in helping customers improving their ITIL processes and implementing TOPdesk software. Sumit has been responsible for leading and managing many international projects with organisations worldwide.

Sumit De