Bringing together the best minds in and outside of ITSM

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Dr Mark Deeks
Speaker, Teacher, Performer
Alistair Reid-Pearson
CDIO, Greater Manchester Mental Health NHS Foundation Trust
Mark Boyer
Services Operations Director, Softcat
Matt Beran 🇺🇸
Host of Ticket Volume podcast
Alex Harding
Head of IT ServicesRunshaw College
Paul Brandvold 🇳🇴
ITSM Voice & Manager Customer Operations, Cegal
Nikki Saxton-Maund
Service Support Lead, HMCTS
Joe Byrom
IT Service Operations Manager, Lowell
Sophie Hussey 🇬🇧
ITSM & Leadership Consultant & Mentor
Dr Josh Nelson 🇺🇸
Director of Technology Experience, Power Design
Roman Zhuravlev
Senior Architect, ITILPeopleCert
NJ Robinson 🇺🇸
Chief Servant LeaderHi-Tech Leadership
Faith Thomas
Lead IT Service Management PractitionerUniversity of Birmingham
Tarun Dewat
IT Service Support Manager, Sandwell & West Birmingham NHS Trust
Phil Payne
Director of IT Customer Experience, Bidvest Noonan
Simone Jo Moore
James Finister
AI EthicistFreelance
Matt Malcolm-Brown
CTO, Unified Praxis
Dan Newton
Technical Operations Manager, Norman Managed Services
Gillian Hitchenes
Director, Norman Managed Services
Andrew Harwick
End User Services Operations DirectorArcadis
Katie Morlino
Service Solutions DirectorArcadis
Charlie Whitehead
Head of Operational Excellence, Computacenter
Darren Rose
Service Transformation Partner, FSP
Vawns Murphy
Principal Consultanti3 Works Ltd
Jayne Kennington-Arnold
VP Digital Workplace Services, CGI
Victoria Jones
Director of User Experience, CGI
John Noctor 🇬🇧
Chief Customer Success Officer, SDI
Mike Kyffin
Head of Consultancy Services, SDI
Mauricio Corona 🇲🇽
Chief Transformation Officer, SDI
Ross Surplice
Lead Enterprise Account Executive, Freshworks
Arjuna Le Gros
Business Development Lead, Freshworks
Greg O'Reilly
Observability Consultant, Visibility Platforms
Tomas Pena Baker
Lead Enterprise Account Executive, Freshworks
Sriram Kodovayor Subramanian
Head of Support & Customer Success, ManageEngine
Mark Bewick
Senior ITXM Advisor, HappySignals
Emmanuella Abeka
Business Development Lead, Freshworks
Phil Mayes
Principal Solutions Engineer, Freshworks
Chris Powell
Area Director Sales Engineering. Ivanti
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